Overview
EAZY Quality Assurance is a web-based application allowing organizations to collect feedback from customers through email and web forms, track and manage issues, bugs, or feature requests, and generate reports in popular formats.

Intuitive
Like all products in the EAZY line, EAZY QA was designed to require absolutely no user training. Your staff will find their way around with minimum IT experience. If your employees rotate, you won't have to spend time and effort teaching them to use this software.

Web Based
You can access EAZY QA projects with a web browser when you are at home, in the office, or on the road. All you need is Internet connection!

Flexible
No matter how special your workflow can be, EAZY QA can be configured to match your business needs.
You can create your own:

• Products or Services your company offers
• Stages of Ticket processing (e.g. Reported, Reviewed, In Development, etc.)
• Work Codes for each processing stage (e.g. Review Report, Contact Reporter, Close as Resolved, etc.)

Key Features

Advanced Feedback Reports

• Web and email support: Customers can submit feedback reports through email or a web browser.
• File Attachments: Customers can attach images and other files to their reports.
• Spellchecker: Optional spellchecking is available for web text fields.

Comprehensive Report Management

• Email notifications: Users can be notified of new and changed reports, and report assignments via email. Customers are notified that their issues have been received and are being addressed.
• Visual report indicators: You'll be signaled about new, changed, and your assigned reports.
• Report types: Create custom report types to assign to feedback reports.
• Report priorities and severities: Assign priority and severity to each incoming report.
• Automatic Assignments: Reports can be automatically assigned to users based on report stage.
• Status tracking: Complete status tracking for each report throughout its lifecycle.
• Watch list: Critical reports can be added to a special watch list.
• Powerful Search: Reports can be found by various search criteria.
• Customer Info: Track customer information for simplified support.
• Merging Capabilities: Duplicate or similar issues can be merged without any loss of data.

User and Product Management

• Configurable Products: Create your own products and assign reports to products.
• Product release notes: Generate release notes based on reports associated with the product.
• User access levels: Limit users to specific products or specific report processing stages.

Statistics and Charts

• Statistics: View who reported most issues, number of open issues, or time spent on fixing an issue.
• Charts: View trends and the distribution of reports with visual charts and graphs.
• Exports: Export charts and stats to PDF, MS Excel, MS Word, CSV and other popular formats.

Configurability

• State transition rules: Define Report state transition rules in the report resolution workflow.
• Email templates: Custom email templates to notify customers when issues change or are resolved.

Integration with EAZY Products

• EAZY RunTime: Integration with EAZY RunTime to track Time/Cost and issue Invoices